Refund policy

Last updated: August 20, 2026

At Dom Natury, we want your purchase to be safe and comfortable. If, after receiving your order, you decide that the product does not meet your expectations, you may exercise your right to withdraw from the contract under the terms described below.

1. Right of Withdrawal

If you are a consumer, you have the right to withdraw from a distance contract within 14 days without giving any reason.

The 14-day period generally begins on the day on which you, or a third party designated by you other than the carrier, receive the ordered product.

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.

You may contact us at:
E-mail: domnaturypol@gmail.com
Phone: +48 794 275 746

You are not required to provide a reason for the return.

2. How to Return a Product

To initiate a return, please contact us at:
domnaturypol@gmail.com
Where possible, please include:

your full name;
order number;
the product you wish to return;
a statement that you wish to withdraw from the contract.

After receiving your request, we will contact you to arrange the details of collecting the returned product.

Due to the size and nature of our furniture, we arrange the return collection ourselves rather than requiring customers to use standard parcel shipping.

3. Cost of Return

Dom Natury covers the cost of collecting returned products.

The customer does not bear the cost of return transportation when following the return procedure described in this policy.

4. Condition of the Returned Product

The product should be returned in a condition that allows it to be placed back on sale.

The consumer has the right to examine the product and check its nature, characteristics and functioning to the extent that would normally be possible in a physical store.

If the product has been used beyond what is necessary to establish its nature, characteristics and functioning, the consumer may be liable for any resulting reduction in the value of the product, in accordance with applicable law.

5. Refunds

Following a valid withdrawal from the contract, we will refund all payments received from you, including the cost of standard delivery to the customer.

If you selected a more expensive delivery option than the least expensive standard delivery option available in our store, the refund will cover the cost of the least expensive standard delivery option.

The refund will be made using the same payment method used for the original transaction, unless another method has been agreed with you and does not result in any additional costs for you.

6. Refund Timing

The refund will be issued without undue delay and no later than 14 days from the date on which we receive your notice of withdrawal from the contract.

For returned furniture, we may withhold the refund until we have received the returned product or until you provide evidence that the product has been returned, whichever occurs first.

Our goal is to process returns as quickly as possible. We normally require up to 3 business days to process the return, after which the funds are sent using the original payment method.

The time required for the funds to appear in your account may additionally depend on your bank or payment provider.

7. Products Damaged by the Customer

The right of withdrawal does not give the customer the right to intentionally damage the product or use it beyond what is necessary to establish its nature, characteristics and functioning.

Damage caused by improper use, impact, dropping the product or other actions attributable to the customer may result in liability for a reduction in the value of the product, in accordance with applicable law.

8. Complaints and Non-Conformity of Goods

The right of withdrawal is separate from the consumer's right to submit a complaint where the product is not in conformity with the contract.

If the product you receive has a defect or is not in conformity with the contract, please contact us at:

domnaturypol@gmail.com

Where possible, please provide your order number and information that allows us to assess the issue, including photographs or video showing the reported problem.

Complaints are handled in accordance with applicable law.

9. Warranty

Our products are covered by a 12-month warranty under the applicable warranty terms.

The warranty does not cover damage caused by the customer, including damage resulting from:

dropping the product;
impacts;
improper use;
intentional damage;
use of the product contrary to its intended purpose.

Exclusions from the warranty do not limit any statutory consumer rights relating to the conformity of goods with the contract.

10. Contact

If you have any questions regarding returns, refunds or complaints, please contact us:

Dom Natury
KREATIVE FURNITURE & DESIGN SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Szkolna 28
98-420 Walichnowy
Poland
E-mail: domnaturypol@gmail.com
Phone: +48 794 275 746
Contact hours: 09:00–18:00