Privacy policy
Last updated: August 20, 2026
At Dom Natury, we respect the privacy of our customers and visitors to our online store. This Privacy Policy explains what personal data we collect, why we process it, how we protect it, and what rights you have regarding your personal data.
1. Data Controller
The controller of your personal data is:
KREATIVE FURNITURE & DESIGN SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Szkolna 28
98-420 Walichnowy
Poland
NIP: 8322083183
REGON: 380677107
E-mail: domnaturypol@gmail.com
Phone: +48 794 275 746
The Data Controller is responsible for processing personal data in accordance with applicable law, including Regulation (EU) 2016/679 (“GDPR”).
2. What Personal Data We May Process
Depending on how you use our store, we may process:
- first and last name;
- delivery address;
- billing address;
- e-mail address;
- phone number;
- order details;
- information regarding the selected payment method;
- information relating to returns and complaints;
- information you provide when contacting us;
- IP address;
- information about your device and web browser;
information about your use of the website, to the extent resulting from cookies and similar technologies.
We do not require you to provide data that is not necessary for a particular purpose.
3. Why We Process Your Data
Your personal data may be processed for the following purposes:
Order Fulfilment
We process the data necessary to accept, confirm and fulfil your order, including preparing the product, arranging delivery, contacting you and processing payments.
Customer Service
Data provided when contacting us may be used to respond to your questions, handle requests and provide customer support.
Returns and Complaints
Your data may be processed to handle returns, withdrawal from contracts, complaints and obligations arising under applicable law.
Legal Obligations
We may be required to retain or process certain data to comply with legal obligations, including tax and accounting requirements.
Establishing and Defending Claims
Data may be processed where necessary to establish, pursue or defend against legal claims.
Store Security
Technical information, such as IP addresses and device information, may be processed to maintain the security of the online store, prevent abuse and protect our IT systems.
4. Legal Bases for Processing
Depending on the purpose of processing, the legal basis may include:
- Article 6(1)(b) GDPR — processing necessary for the performance of a contract or for taking steps at your request before entering into a contract;
- Article 6(1)(c) GDPR — processing necessary for compliance with a legal obligation;
- Article 6(1)(f) GDPR — processing necessary for our legitimate interests, including security, customer service and the establishment, exercise or defence of legal claims;
Article 6(1)(a) GDPR — consent, where consent is required and has been freely provided.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
5. Payment Information
When placing an order, you may use the payment methods available in the store, including:
- Visa;
- Mastercard;
- Apple Pay;
- Google Pay;
- PayPal;
- BLIK;
Klarna.
Payment-related data may be processed by the relevant payment providers in accordance with their own privacy and security policies.
Dom Natury does not need to store full payment card details where the payment is processed through an external payment provider.
6. Shopify
The Dom Natury online store operates using the Shopify platform.
Shopify may process certain data in connection with the operation of the online store, order processing, security, payments and the provision of technological services.
Data may also be processed by service providers working with Shopify where necessary to provide the relevant services.
7. Data Recipients
Where necessary for specific purposes, your personal data may be shared with service providers working with the Data Controller, including:
- payment providers;
- Shopify and entities providing services related to the platform;
- entities supporting order fulfilment and delivery;
- IT service providers;
- accounting or legal service providers, where necessary;
- public authorities where disclosure is required by law.
Access to personal data by external entities is limited to the extent necessary to provide the relevant service or fulfil a legal obligation.
8. Transfers Outside the European Economic Area
Due to the use of certain technology and payment services, some data may be transferred to or made accessible by entities located outside the European Economic Area.
Where required, appropriate safeguards under GDPR are applied to such transfers.
9. How Long We Store Your Data
We retain personal data for as long as necessary to fulfil the purpose for which it was collected.
Data relating to orders may be retained for the period required by accounting, tax and other applicable legal obligations.
Data may also be retained for the period necessary to establish, pursue or defend legal claims.
Where data is processed on the basis of consent, it may be retained until consent is withdrawn, subject to situations where further retention is required by law or necessary to protect against legal claims.
10. Your Rights
Under applicable data protection law, you have the following rights, where applicable:
- the right to access your personal data;
- the right to obtain a copy of your data;
- the right to correct inaccurate or incomplete data;
- the right to request deletion of your data where legally applicable;
- the right to restrict processing;
- the right to data portability where applicable;
- the right to object to processing based on legitimate interests;
- the right to withdraw consent where processing is based on consent;
- the right to lodge a complaint with a supervisory authority.
Requests concerning your personal data may be sent to:
domnaturypol@gmail.com
Where necessary to protect personal data, we may request information needed to verify the identity of the person making the request.
11. Right to Lodge a Complaint
If you believe that your personal data is being processed in violation of applicable law, you have the right to lodge a complaint with the relevant data protection supervisory authority.
In Poland, the supervisory authority is:
Prezes Urzędu Ochrony Danych Osobowych (UODO)
12. Is Providing Data Mandatory?
Providing personal data is voluntary. However, certain information is necessary to fulfil an order.
If you do not provide the information required to enter into or perform a contract, we may be unable to accept, process or deliver your order.
Providing information when contacting us is voluntary, but failure to provide necessary information may prevent us from responding to your enquiry.
13. Automated Decision-Making and Profiling
As a general rule, we do not make decisions concerning customers that produce legal effects or similarly significantly affect them solely through automated processing.
We do not currently use customer data for automated decision-making based on profiling that produces such effects.
14. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, alteration or disclosure.
Access to personal data is limited to persons and entities that require such access to perform their duties or provide services to the Data Controller.
15. Cookies
Our store uses cookies and similar technologies that may be necessary for the proper operation of the website.
Detailed information about our use of cookies can be found in our Cookie Policy.
We do not currently use Google Analytics, Google Ads, Meta Pixel or TikTok Pixel.
16. Purchases Without Creating an Account
Where the functionality of the store allows it, you may place an order without creating a permanent user account.
We do not require customers to create an account as a condition of placing an order where an account is not necessary for the provision of the relevant service.
17. Updates to This Privacy Policy
This Privacy Policy may be updated from time to time, particularly in the event of changes to applicable law, the way our store operates or the technology and services we use.
The current version of this Privacy Policy is published on the Dom Natury website.
Last updated: August 20, 2026
18. Contact
If you have any questions regarding the processing of personal data, please contact us:
KREATIVE FURNITURE & DESIGN SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Szkolna 28
98-420 Walichnowy
Poland
E-mail: domnaturypol@gmail.com
Phone: +48 794 275 746
Contact hours: 09:00–18:00